Help & Support
GST Point help
GST tax invoices, delivery challans, customer ledgers and GST reports for Shopify stores in India.
Contact support
In the app: open Support in GST Point's menu to chat or raise a ticket.
We reply on working days (Monday to Saturday, India time), usually within 2 working days. Premium plan questions are answered first.
Please include your store's address (yourstore.myshopify.com) and the invoice or order number. Don't send your customers' personal details; we don't need them to help you.
Getting started
- Install GST Point from the Shopify App Store and open it from your Shopify admin.
- Complete the short setup: business name, address, state and GSTIN. Your state decides whether invoices use IGST or CGST + SGST.
- Open Orders, choose an order and create its invoice. GST Point fills it in from the order.
- Check HSN/SAC codes and tax rates, then Finalize. A finalized invoice gets its number, which never changes.
- Download, email or print the invoice. You can also print it from the order in Shopify admin: More actions → Print → GST Point invoice.
Common questions
Which plan do I need?
Free covers 50 invoices a month with the Classic template. Standard adds automatic invoicing and email, GST reports (GSTR-1, HSN, sales register), more templates and custom email design. Premium adds the customer ledger (Khata), all 5 templates and priority support. Paid plans start with a 7-day free trial. See all plans in GST Point under Pricing; charges appear on your Shopify bill.
How does GST Point decide between IGST and CGST + SGST?
It compares your state (Settings) with the place of supply. Different states: IGST. Same state: CGST and SGST, split equally. Place of supply is the buyer's state unless you enter a different one on the invoice.
Can I change an invoice after finalizing it?
Yes. Open the invoice and click Edit invoice. Everything except the invoice number can be corrected. Saving records a revision: the earlier version and its PDF stay in the invoice's revision history, with the reason you give. If GSTR-1 for that month is already filed, your CA reports the change as an amendment. Invoices with an e-invoice IRN or e-way bill can't be revised; issue a credit note instead.
Where do my PAN, CIN, IEC or FSSAI numbers appear?
Enter them in Settings → Seller Details. Choose which ones print in Templates → Customize Store Label.
Can invoices be created and emailed automatically?
Yes, on Standard and Premium. In Settings → Automatic Invoicing, choose whether to send when an order is created, paid or fulfilled, with an optional wait after fulfilment for your return window.
What happens to my data if I uninstall?
About 48 hours after you uninstall, all of your store's data in GST Point is permanently deleted, as described in our Privacy Policy. Download your invoices and export your reports before uninstalling, because GST law requires you to keep them.
Policies
GST Point is operated by Vaibhav Sharma under the business name NirmaanFlow.